Right of withdrawal
Right of Withdrawal for WWW.MOTORBIKEADVENTURE.COM (Mb Adv S.r.l.) Clients
We ensure our Clients a right of withdrawal or substitution of the material within 14 days from the delivery (from the delivery of the first parcel, in case of multi-parcel shipping), for not fitted, not used material, intact and in its original packaging, only after our authorisation to return it. The right of withdrawal (return or replacement), as per EU Directive, does not apply to products made exclusively on the Client's order and to products customised for the Client.
Once received the returned material, if it complies with the above paragraph contents, the value of the goods will be refunded (neither the relevant packaging & transport costs and nor the credit card/PayPal or other potential financial instruments costs relevant to the payment). For withdrawal or substitution, after our authorisation, the material is to be returned to our Wharehouse (the address of which will be communicated to the Client in the authorization to return e-mail) with the lettering on “Return for Contractual Withdrawal / Substitution – Order No XXXXXX-XXXX (indicating Order No and Year) – Authorisation to Return N. XXXX-XXXX”.
To return the material, it is always needed to ask for the Authorisation Code for Withdrawal / Sostituzione Mb Adv S.r.l. and to provide Mb Adv S.r.l. with the evidence about the integrity of the material (electronic photos) and accompanying e-mail, with subject “Request fo Authorisation to Return for Withdrawal / Substitution – Order No XXXXXX-XXXX (indicating Order No and Year”, addressed to: email@example.com.
Without the above mentioned prior authorisation, parcels for return are not accepted, neither free port nor freight collect (free port is not admitted). During the authorisation to return phase, the Client will be informed about the correct shipping procedure to be respected. Copy of the invoice and a written declaration of the will to determine the purchase contract (reporting all the Client references – including national insurance code and/or VAT and Registration number- with readable name, surname and sign) are to be annexed to the parcel together with a copy of the authorization to return issued by WWW.MOTORBIKEADVENTURE.COM (Mb Adv S.r.l.).
Rev. 3 date 10-11-2022