Right of Withdrawal for Mb Adv S.r.l. Clients
1. Right of Withdrawal
We ensure our Clients a right of withdrawal or substitution of the material within 14 days from the delivery (from the delivery of the first parcel, in case of multi-parcel shipping), for not fitted, not used material, intact and in its original packaging, only after our authorization to return it. The right of withdrawal (return or replacement), as per EU directive, does not apply to products made exclusively on the Client's order and to products customised for the Client.
Received the material, the value of the good will be refunded (neither the relevant packaging & transport costs and nor the credit card/PayPal or other potential financial instruments costs relevant to the payment). For withdrawal, after our authorization, the material is to be returned to our address: Mb Adv S.r.l. – Via Antonelli, 35-37 – 00049 Velletri – Italy – Logistics – with the lettering on “Material for Contractual Withdrawal”.
It is always needed to ask for authorization to Mb Adv S.r.l. to return the material for withdrawal and provide Mb Adv S.r.l. with the evidence about the integrity of the material (electronic photo and accompanying e-mail, with subject “Authorization request for Return for Withdrawal – Order Number xxxxx” and below letter scanned, addressed to: email@example.com). Without the above mentioned prior authorization, parcels for return are not accepted, neither free port nor freight collect (free port is not admitted). During the authorization to return phase, the Client will be informed about the correct shipping procedure to be respected. Copy of the invoice and a written declaration of the will to determine the purchase contract (reporting all the Client references – including national insurance code and/or VAT and Registration number- with readable name, surname and sign) are to be annexed to the parcel,
Rev. 1 dated 30-09-2020